All countries have a country postal service, this is who your parcel is handled with once it reaches your country. For example: 

• Australian Order - handled by Australia Post (Aus Post)
• NZ orders - New Zealand Post (NZ Post)
• US orders - United Stated Postal Service (USPS) 

As an extra safety insurance, all international items come with signature on delivery. If you are not home to sign for your package, an attempted delivery card is left at your address. You must then contact your local postal service to arrange resolved OR collection/pickup from local Post office (pickup is much faster).

Once you receive you shipping email, immediately sign up to postal service notifications via your country local postal service so that you do not miss your delivery. 

Any items not collected with be marked as abandoned and return to sender protocol will be implemented. If this occurs, our refund policy applies. Shipments can be re-shipped once received back to us, with will incur additional costs as we must pay the return delivery fee in order for the goods to be released back to us.

We've complied a Complete List of Country Postal Contacts

Common contacts:

• USPS Tracking: Tracking | UPS - Australia
• USPS tracking help: 1-800-222-1811
• USPS Customer care: 1-800-275-8777
• USPS Contact Page: Contact Us | UPS - Australia
• NZ Post Tracking; https://www.nzpost.co.nz/tools/tracking
• Customer Help: +64 9 977 0102
• NZ Post Contact page: Contact & support | NZ Post